Always-on support

Always-on support

Your business doesn’t stop, so why should your IT infrastructure? We fix problems as they happen. We won’t just take a message and get someone to deal with it in the morning. Our specialists will solve the issue there and then, so your business can carry on, at any time of day. Or night.

Not tomorrow, not later. We’re here when you need us

Not tomorrow, not later. We’re here when you need us

Help is just one phone call, ticket, SMS, mail, WhatsApp, or any other communication method away. You can reach us 24 hours a day, seven days a week. This is TAZ247! It’s all about efficient IT support made simple. We offer flexible solutions that suit any business, with or without IT staff, and gives you complete peace of mind that your company is never without support.

Non-Stop support

Non-Stop support

If your business never stops, neither will your support. And it’s not just about weekdays. Weekends can be the busiest times for some businesses, so we’re available all day, at any hour, throughout the weekend. Including public holidays. TAZ247 covers all English, German and Romanian public holidays, including Easter, Christmas Day or New Year’s Day, to name a few.

Key features of TAZ247 include:

Always-on

24/7/365 phone or remote reactive tech support.

Priority

Dedicated priority phone number with 15 minute response time.

Expertise

Level 1, 2 and 3 support specialists.

Reporting

Monthly incident and time statements, with call reference numbers.

Certification

We can proficiently support many platforms with our certified staff, including Linux, Microsoft, VMWare and other servers and platforms.

Premium human resource

Support technicians versed in ITIL best practices

TAZ247 support staff certifications:

  • CCNP - Cisco Certified Network Professional - Routing and Switching, System,Networking, and LAN/WAN Management/Manager
  • CCNA - Cisco Certified Network Associate - Routing and Switching, System,Networking, and LAN/WAN Management/Manager
  • Microsoft Certified Professional - Installation, Storage and Compute with Windows Server 2016, Hyper-V,Windows Server 2016
  • EMC Proven Professional - EMISA – Information Storage Associate, Storage administration
  • EMC Proven Professional - EMCSA – Storage Administrator – Backup and Recovery – NetWorkerSpecialist, Backup and recovery
  • Cisco Certified Network Associate - Routing & Switching
  • Cisco Certified Network Associate - Security
  • Cisco Certified Network Professional - Routing & Switching Mikrotik Certified Network Associate - License 1809NA0357 Mikrotik Certified Routing Engineer - License 1810RE0825
  • PaloAlto Accredited Engineer
  • ISO27001 Certified Internal Auditor

Take advantage of:

  • 24/7 reactive IT support every single day of the year
  • IT specialists who know your IT systems and are familiar with your business
  • TAZ 247 premium service. We are not just another advisory help desk service. That’s because we will do all we feasibly can to fix your IT issue when it happens
  • 24/7 support for all your users, regardless of whether they are site based or remote workers
  • No extra charge for having using our services outside of normal office hours. We’re always here for you, all the time, with no surcharge.
  • Non-stop response to your server, network or end-user support issues

4 reasons why you should chose TAZ247:

1.

Affordably outsource your IT support on Cloud, Server, Network, and Business IT issues with our 247 IT Support Services.

2.

Take advantage of our team of certified IT Support Specialists

3.

247 IT Support for all your emergencies.

4.

We handle all updates, antivirus, security, and monitoring for you. You’ll know your systems are healthy every single day.

Is there anything else you should know?

Our TAZ247 support service can be adapted to a large number of business and industry scenarios, such as automotive or other large production environments, manufacturing, pharmaceutical, food, retail, financial services and banking.

So, what’s next?

Our TAZ247 support service can be adapted to a large number of business and industry scenarios, such as automotive or other large production environments, manufacturing, pharmaceutical, food, retail, financial services and banking.

Technology running smooth is essential to the success of every business. Including yours. Otherwise, it can create a series of issues and ultimately influence your ability to complete projects, create revenue and sustain efficient operations. Our certified technicians know that and will help you keep your processes up and running. We do our job so you can do your business

Mihai-Ionuţ Istrate
CEO TAZ.ro and IT Consultant